Frequently Asked Questions
Everything you need to know about your gear and your journey.
How do I know which running shoes are right for me?
We recommend checking our Size & Fit guide on each product page. If you are a neutral runner or have specific stability needs, filter our collection by 'Arch Support' to find your perfect match.
What is your return policy on worn equipment?
We offer a 30-day 'Test Run' guarantee. If you aren't satisfied with your shoes after a few miles, you can return them for a full refund or exchange, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your gear ready for a race weekend.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally arrive within 7-14 business days.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to follow your gear every step of the way.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.